Technical support

Receiving calls on the Service desk line.
Registration, transfer and control of elimination of incidents and service requests.
Advised members on issues related to services provided by Onshore.biz.
The transfer of incidents and service requests to the partners by the cross-support agreement.
Monthly analysis of incidents, providing information about the quality of customer services of Onshore.biz and partners’ services.
Planning of measures aimed at a proactive problem solving.